Privacy Policy

At Nidhi, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when interacting with our website and services.

1.Information We Collect

Personal Information

We may collect the following personal details when you engage with us:

  • Name, email address, phone number, and postal address.
  • Payment details for order processing (e.g., credit card or bank details).
  • Login credentials for accounts created on our website.

Non-Personal Information

We gather non-identifiable data automatically, such as:

  • Device type, browser, and operating system.
  • IP address and geographic location.
  • Browsing behavior on our site, collected via cookies and tracking technologies.

Sensitive Information

For specific promotions or services, we may request additional information (e.g., preferences for wellness products). Such data will only be collected with explicit consent.

2. How We Use Your Information

  • To process and fulfill orders.
  • To improve our website, services, and product offerings.
  • To send promotional communications, updates, or surveys (opt-out available).
  • To personalize the customer experience, offering tailored recommendations.
  • To comply with legal requirements or enforce our policies.

3. Sharing Your Information

  • Service Providers: We may share your information with third-party service providers, including logistics partners, payment processors, and marketing tools, strictly for operational purposes.
  • Shopify Integration: We use Shopify as our e-commerce platform, which securely processes your data in accordance with their privacy policies. For details, visit Shopify's Privacy Policy.
  • Third-Party Tracking Technologies: Facebook, Instagram, and Google tracking pixels are used on the Platform. Third parties may use cookies, web beacons, and similar technologies to collect or receive information from the Platform and elsewhere on the internet and use that information to provide measurement services and targeted adverts. If you wish to opt out of the use of these tracking pixels, please adjust your browser settings.
  • Legal Obligations: In cases where disclosure is required by law, regulation, or legal proceedings.
  • No Selling of Data: Nidhi does not sell, trade, or rent your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL encryption for data transmitted online.
  • Regular audits and updates to security protocols.
  • Restricted access to personal information within our team.

Despite our efforts, no online platform is entirely immune to risks. Users are encouraged to take precautions, such as using strong passwords and updating software regularly.

5. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze site usage. Shopify uses cookies to enable essential e-commerce features, such as maintaining your cart during shopping, account login, and tracking user behavior for website improvements. Additionally, Facebook, Instagram, and Google tracking pixels are used on the Platform for analytics and targeted advertising. You can manage cookie preferences in your browser settings. Note that disabling cookies may affect website functionality.

6. User Rights

Access and Correction

You can request access to your personal information and update any inaccuracies.

Data Deletion

Users may request the deletion of their personal data unless required for legal or operational reasons.

Marketing Preferences

Opt-out of promotional emails by clicking the unsubscribe link provided in each communication.

7. For Minors

Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors. Parents or guardians may contact us to request the removal of data related to their children.

8. Updates to This Policy

We may revise this Privacy Policy periodically. Material changes will be communicated via email or by posting an updated version on our website.

9. Sri Lanka-Specific Compliance

Nidhi aligns with the Sri Lanka Data Protection Act. Any cross-border data transfers will be handled in compliance with applicable regulations.

10. International Data Transfers

As Nidhi operates on Shopify, your personal information may be transferred to and stored on servers outside your home country, including the United States and Canada, as part of Shopify's data storage practices. These transfers comply with applicable data protection regulations.

11. Contact Us

For questions or concerns about our privacy practices, please reach out to:

Email: customerservice.nidhi@gmail.com

Phone: +94 777 901 576 |+94 777 693 472